Refund & Return Policy
Last updated: September 29, 2026. ROSYDAZE LLC supplies products on a wholesale basis. Because wholesale orders can involve case quantities, special sourcing, freight arrangements, and commercial packaging, return eligibility is reviewed according to the facts of each order.
Before requesting a return
Inspect shipments promptly after delivery. If there is visible freight damage, note it with the carrier where possible and retain packaging, labels, photos, and delivery documents. Contact us promptly with the order or invoice reference, affected quantity, product SKU, and clear photos when relevant.
Eligible returns
Unless a written quote or sales agreement states otherwise, unopened, unused, standard-stock merchandise may be considered for return when a return request is submitted within 14 calendar days after delivery. Approval is required before sending goods back. Returned goods must be in resalable condition with original packaging and identification.
Non-returnable items
Special-order, custom, cut-to-length, made-to-specification, clearance, final-sale, opened chemical or soil-treatment products, used goods, items damaged after delivery, and certain hygiene-sensitive livestock or poultry items may be non-returnable unless they were supplied incorrectly or are covered by an applicable written warranty.
Return authorization and freight
Do not send merchandise without written return authorization. If a return is approved for reasons not caused by our error, the buyer may be responsible for return freight and a reasonable restocking charge disclosed before authorization. If we supplied the wrong item or approve a verified defect claim, we will explain the available replacement, credit, repair, or refund process.
Refund timing
Approved refunds are processed after returned merchandise is received and inspected, or after an alternative resolution is confirmed in writing. Refunds are generally issued to the original payment method where practical. Banks and payment providers may require additional processing time.
Damaged, short or incorrect shipments
Report concealed damage, shortages, or incorrect items as soon as reasonably possible. Keep all packaging and supporting records until the claim is resolved. Freight-carrier claim procedures may apply to certain shipments.
Contact for returns
Email info@rosydazellc.site with your order reference, product SKU, quantity, reason for request, and supporting photos where applicable.